Job Description

We have an exciting new opportunity which has arisen for a privately run, caring company who look after and reward their staff very well.

They see the team as an extension of a large family; every member is seen as important and they will work hard with you to ensure that you achieve and deliver your best.

It is this sort of approach that has helped them to achieve the accolade of `Best Pet Insurer of the Year 2020` along with many other awards.

But Pet Insurance is`t all they do! They have a range of exciting products which will bring you into contact with customers from all walks of life.

We are looking for a Training and Development Manager to join their busy team.

Responsibilities:
Reporting to the Head of Customer Care, you will manage the Training and Development Team in line with the Company's strategic objectives.

Responsible for leading, developing and motivating a team of Company Trainers to help them deliver an exceptional training and development programme to all staff across the business
Provide logistical in-house training, staff development, evaluation, process measurements
Create training and development policies in line with the agreed strategy
Identify training and development needs across the business and deliver improvement plans
Work closely with our compliance team to ensure regulatory required training is met
Responsible for continual research into new technologies and methodologies in workplace learning
Define, develop and monitor training and development KPIs
Collate, analyse and distribute departmental management information (MI) to the Head of Customer Care
Engender and promote a customer-centric approach by all team members

Key skills:
Ability to manage own workload with multiple tasks simultaneously
Exceptional organisational skillset
Ability to motivate and lead a team of professionals
Ability to effectively manage allocated resources
Understanding of the insurance regulatory framework and requirements
Excellent technical insurance knowledge (including policy administration, complaints and claims) in addition to knowledge and understanding of the general insurance market.
Excellent stakeholder management and relationship-building skills across all levels of the Company
Excellent oral and written communication with excellent attention to detail

In return you will receive a salary between £28-35,000, plus 33 days' holiday including bank holidays plus long-service increase. Great flexi-time arrangement available. Government work place pension, free parking and hot drinks, free work wear, on site crèche and staff discounts.

If you are interested in the role please contact Cat on 07971609654 or apply now!