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Training, Support and Development Executive

  • Location:

    Croydon, Surrey

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £23827 per annum + Plus £1k performance bonus

  • Contact:

    Jade

  • Contact email:

    jade.shackleton@brookstreet.co.uk

  • Job ref:

    LSB/751797_1575997474

  • Published:

    10 months ago

  • Expiry date:

    9/01/2020

  • Startdate:

    23/12/19

Job Description

Job Description - Training, Support and Development Executive

Would you like to work for a reputable and global organisation?
Are you able to Train, Support and Develop a team?
Do you have experience working within a Training/Coaching environment in the work force and looking for the next step in your career?

Location:
Croydon
Immediate proximity to the train station, trams and buses in the area, travelling to work couldn't be easier on a daily basis.

Salary:
Competitive basic salary of up to £23,827 plus £1,000 annual performance bonus

Benefits:
Amazing benefits including Life insurance, Pension, Private medical cover, Child care vouchers, Eye care vouchers and discounted travel insurance available to all employees!

Hours:
Based on 35 hours a week shift basis. Monday - Friday. 9.00am to 5.00pm

Our client is one of the world's largest and leading insurance companies looking for a confident, driven individual, to help provide additional support and coaching to all new employees across the operations department - Motor, Warranty and Travel. To ensure that the highest standards are maintained in line with all company accreditation's, updating all training records and completing all associated administration.

Duties:

To provide on-going support and coaching to Operations staff within probation, including:
" Promote and facilitate the Buddy programme
" Post Training Support for new starters
" Identifying skills and knowledge gaps within 6-month probationary period
" One to one live coaching to improve performance and confidence of all new starters during their first 6 months
" Point of contact and liaison for transition of new starters from training into their team
" Support the Training Executives with new starter live call taking
" Ad-hoc courses and coaching e.g. upskilling / cross-training
" Ensure that clear and concise coaching and development records are maintained
" Deliver coaching and provide ongoing support in all agreed development areas and ensure appropriate competencies are met within the Operations teams.
" The production of training returns, training assessments and performance monitoring reports.
You will have strong communication skills and the ability to build rapport with colleagues at all levels, whilst working in a fast-paced environment; a pro-active and organised approach is essential along with the following skills and attributes:
" GCSE or equivalent English and Maths A - C level
" Proven track record of providing exceptional levels of customer service within a branded customer service environment
" Experience of working within a training environment and delivering system and soft skills coaching & training 121 or to small groups
" Practical knowledge of using MS Office and SharePoint
" High standard of written and spoken English
" Proven multi-tasking experience and the ability to working to strict timescales
" Confident and professional manner
" High attention to detail, quality focus and flexible attitude
" Comfortable in working on own initiative and within a team and supporting colleagues
" Self-motivated, enthusiastic and able to work independently.

Interested? Apply!!! Apply!!! Apply!!!

Only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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