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Training Support Executive

  • Location:

    Croydon, Surrey

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £23827 per annum + Plus £1k performance bonus

  • Contact:

    Jade

  • Contact email:

    jade.shackleton@brookstreet.co.uk

  • Job ref:

    LSB/751797_1572887946

  • Published:

    14 days ago

  • Expiry date:

    4/12/2019

  • Startdate:

    25/11/19

Job Description

Job Title: Training Support Executive
Location: UK-Surrey-Croydon

Overview:
To provide additional support and coaching to all new employees within the Operations departments. Initially this will be Motor Operations but may extend to Travel/Warranty Operations in due course. Ensure the highest standards are maintained in line with all company accreditation's. Update all training records and complete all associated administration.

Hours
35 Hours per week Monday to Friday. Due to the nature of this position hours will vary in line with business needs.

issue 09/19

Responsibilities:

Training & Coaching
To provide on-going support and coaching to Operations staff within probation, including:

" Promote and facilitate the Buddy programme
o Supporting the Buddy programme through regular meetings with Buddies
o Coaching/delivery of Buddy programme to new Buddies
o Acting as the liaison for the Buddy programme for all new starters and existing Buddies
" Post Training Support for new starters
o Identifying skills and knowledge gaps within 6 month probationary period
o One to one live coaching to improve performance and confidence of all new starters during their first 6 months
o Point of contact and liaison for transition of new starters from training into their team

" Support the Training Executives with new starter live call taking
" Ad-hoc courses and coaching e.g. upskilling / cross-training
Maintaining Records
" Ensure that clear and concise coaching and development records are maintained at all times on Operations training SharePoint pages.
Staff Development
" Deliver coaching and provide ongoing support in all agreed development areas and ensure appropriate competencies are met within the Operations teams.
Reporting
" The production of training returns, training assessments and performance monitoring reports
Process and Product Knowledge
" To be fully aware of all processes and procedures in Motor Operations and to ensure that product knowledge is up to date.

Issue 09/10

Qualifications:
Essential:
Well-presented and in-line with working within a corporate environment

Education/Training/Qualification

Essential:
Good standard of general education
GCSE or equivalent English and Maths A - C level

Desirable:
Relevant training diploma or equivalent

Special Skills & Knowledge

Essential:
Evidence of experience within the following areas:
" Proven track record of providing exceptional levels of customer service within a branded customer service environment
" Experience of working within a training environment and delivering system and soft skills coaching & training 121 or to small groups
" Practical knowledge of using MS Office and Share Point
" High standard of written and spoken English
Desirable:
Proven experience of creating training material

Aptitude

Essential:
" Proven multi-tasking experience within a fast paced environment, and working to strict timescales
" Confident and professional manner
" Excellent communication skills and the ability to liaise with people at all levels within an organisation
" High attention to detail, quality focus and flexible attitude
" Comfortable in working on own initiative and within a team and supporting colleagues
" Self-motivated, enthusiastic and able to work independently

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