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Travel Claims

  • Location:

    Croydon, Surrey

  • Sector:

    Contact Centre, Customer Service

  • Job type:


  • Salary:

    Up to £20561 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


Job Description

Travel Claims
Salary- £20,561 + 1k annual bonus
Hours- 8am to 6pm - Monday to Friday (Thirty-five hours per week)

We are looking for a confident, empathetic person to join our clients travel insurance team for a Global insurance company based in East Croydon. It is essential you have STRONG customer service experience and can deal with complaints and resolving issues to a high standard. (insurance experience is preferred)

Main Duties

oHandle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
oManage & respond to department email enquiries
oCommunicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
oAssess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
oHandle any necessary administrative duties relating to claims, e.g. completion of worksheets
oEnsure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
oIdentify and initiate potential recoveries from 3rd parties
oHandle customer escalations in a positive way and refer any unresolved quality issues to your line manager

oTo work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.

Further to this you must be able to demonstrate evidence of experience in the following areas:
oWorking in a general insurance claims environment which included call handling duties
oExcellent telephone manner
oPC literate and Numerate
oHave good worldwide geographical knowledge and experience of working in a travel claims environment.

It is important that you hold the following personal qualities:

oExcellent communication skills and ability to empathise when required
oSound decision-making ability encompassing diplomacy and patience when required.
oMature and confident approach to work duties
oHigh attention to detail and quality focus
oFlexible and adaptable to changing situations
oTeam player
oAbility to prioritise multiple tasks and work under strict timescales
oSelf-motivated and enthusiastic
oStrong organisational and interpersonal skills.

Please email Jade with your CV to apply-


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