Job Description

Brook Street are recruiting for a Birmingham based client for the position of a University Accommodation Co-ordinator to be the lead point of contact during their designated out of hours shift pattern. The expectations of the role is to provide the necessary customer service where appropriate, offer assistance and help with accommodation enquiries/ payments / bookings, health & safety queries and any maintenance support.

The shift times for this role are from 7pm-7am and it works on a rotation of 4 shifts on and 4 shifts off so please bare that in mind when applying as you will need to be able to commit to this rotation.

A few of the key responsibilities are as follows -

Manage and maintain full responsibility for all administrative duties, which relate to accommodation enquiry, bookings and payments.

Manage / complete any associated administration or record keeping around any incident management and reporting.

Proactively pursue any debt from its customers where/when required, maintaining appropriate communications and records regarding progress in that process.

Provide a warm, friendly and professional welcome to all residents, guests, visitors and contractors.

Responsibilities - Ensure all matters that can affect the health and safety of residents or visitors are followed up accurately and quickly.

Demonstrate a professional approach and a commitment to confidentiality

Maintain a positive can-do attitude and approach to all tasks

All candidates will need a clear DBS (criminal convictions check) to progress within this role so please keep that in mind when applying.

If this exciting role interests you then please contact Ellen Knight for more information on 0121 4808 209 or email