Job Description

Job Title - User Research Consultant
Location - Cambridge

Brook Street is currently working on behalf of our Global IT Client to recruit a User Research Consultant
This is a contract role based in Cambridge for 4 months with view to being extended (max contract duration 18 months)

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays pro rota, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: £22,252 plus 5% end of contract bonus depending on experience

Job Description / Responsibilities:

We have always been a world leader in technological innovation, building some of the most important products in both the software and hardware fields. Our Research has played a critical role in driving a lot of that innovation, impacting many of the company`s key products. We continue to push the boundaries as we focus on our mission of empowering every person and every organization on the planet to achieve more.
One of the ways we can help them achieve more is through a radical rethink of the ways in which work happens. We`re looking for someone to come and join our team focussed on the Future of Work, to help provide the customer insights we need to design the productivity tools of tomorrow. Are you a highly motivated individual who has a laser focus on understanding what makes customers tick? Do you like nothing more than spending time with real people and figuring out how to make technology fit properly into their complex lives? We are looking for an experienced user researcher who can help us engage with customers to develop and test new ideas for the workplace software and systems of the future.
You`ll be required to help us in the testing of new design concepts for the workplace. Your focus initially will be on helping us create a pipeline for recruitment to enable us to run usability studies on a regular basis. You`ll then help us with the creation of study methodologies that will focus on testing design concepts in both paper and digital form. You`ll need to then run these studies after which you`ll derive and develop insights and recommendations to enable the research team to make changes to improve concepts.

The successful candidate will spend their days working at our lab in Cambridge, collaborating with a multi-disciplinary team of social scientists, engineers and designers. They will review the research and design work already undertaken by the team, and work to identify what elements and questions should form the basis of a series of user studies. They will define a set of tests for our work, recruit participants (likely from the local professional community) and run those studies in the lab. They will review outcomes with the team as a whole and participate in work to iterate on the work and run further studies.


Candidate Requirements:

We`re looking for a candidate with demonstrable experience in developing and running user research studies, from which they can show they derived clear, insightful outputs and recommendations that impacted the team with which they worked. Experience in the work and productivity space is not required but would be beneficial.

* Masters level in social science or above
* Qualitative Social Science Research Methods, e.g. organizing:
* User studies.
* User interviews.
* Focus groups.
* Experience recruiting participants from within large and small organizations.
* Demonstrable skill in analyzing outcomes and translating them into actionable insights and learnings.


Deadline for CV submission: 9.00am on Thursday 27th February