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User Support Agent - EO

  • Location:

    City of London, London

  • Sector:

    Public Sector

  • Job type:

    Temporary

  • Salary:

    Up to £13.89 per hour

  • Contact:

    Eve

  • Contact email:

    eve.brooks@brookstreet.co.uk

  • Job ref:

    HD9523_1596207321

  • Published:

    3 months ago

  • Duration:

    3 months

  • Expiry date:

    4/08/2020

  • Startdate:

    31/07/20 15:42:56

Job Description

An exciting opportunity has become available working for a Government body as a User Support Agent in Westminster. The assignment will be for 3 months and the pay rate is £13.89 per hour.

We are looking for motivated support agents to lead a programme user support service, dealing with a range of queries from local authorities, academy trusts and schools about the digital devices and the programme as a whole.

Skills/Experience Required
- Problem solving: Identify problems quickly to find the root cause of issues and come up with improvements.
- Decision making: Pay attention to detail and make timely, accurate decisions.
- Working flexibly and adapting to change: Frequently adapt and respond to evolving user needs and be able to support improvements to processes and ways of working.
- Collaboration: Communicate effectively, engaging well with team members.
- Prioritising a workload and ensuring visibility: Manage a varied workload and prioritise tasks effectively, bringing visibility to the greatest needs.
- Computer literacy: Strong computer literacy skills.
- Reporting and data input

If this sounds like something you would be interested in, please apply.

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