Job Description

My government client is looking for an Admin Officer in Manchester City Centre

This role is essential to the smooth running of remote and partially attended Hearings. Some of the main responsibilities are:

To confidently assist participants in CVP and remote hearings to engage fully and effectively in the hearing. Obtaining approval from the judge if a non-hearing participant wants to observe and assisting non-hearing participants to join the call, in line with the principle of 'open justice' To support the Judge at the hearing acting as his clerk to ensure the efficient and smooth running of the hearing whether it be remote, fully or partially attended.

Prepare for CVP and remote hearings, maintain administration rights for assigned CVP rooms. Make sure court staff and the room are booked and available with courtroom equipment set up, ready for the hearings.

Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing has ended

Provide guidance to participants on how to use CVP and remote hearings technology, using standard scripts, adapting when necessary, so that users understand what to expect


Skills:

The ability to remain calm under pressure
Decision making. Take immediate action if needed during CVP or remote hearing process to avoid delay in hearings
Ability to use and understand technology, especially video conferencing along with common issues and pitfalls
Excellent verbal communication. Able to communicate confidently and professionally with the Judge, explain to participants how the CVP and remote systems and processes work calmly and patiently; explaining remedial actions to issues, resulting in increasing user confidence in digital/video processes
Stakeholder management. Maintain effective relationships with all CVP users (judiciary, professional justice partners and service users)

Multi-tasking. Able to administer several CVP/remote hearing cases at the same time reducing waiting times and time needed to come to court
Ability to complete administrative tasks efficiently and effectively.