Video Hearings Administrator
37 hours per week
Temporary until 23rd August 2021
£9.06p/h rising to £9.78p/h after 12 weeks
HMCTS is increasing the use of phone, video and other technology to continue as many hearings as possible remotely. They are now introducing their 'cloud video platform' (CVP) for hearings. CVP uses video conferencing software to allow access to video conferencing rooms through a laptop or video device.
This role is essential to the smooth running of CVP Hearings. The main responsibilities are:
" Prepare for CVP hearings, maintain administration rights for assigned CVP rooms. Make sure court staff and the room are booked and available with courtroom equipment set up, ready for the hearing.
" Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing has ended
" Provide guidance to participants on how to use CVP hearings technology, using standard scripts, adapting when necessary, so that users understand what to expect
" Act as first-line support for technical issues during the hearing; calmly but urgently responding to requests for assistance in real-time, using multiple communication channels and technology/digital means
" Coach users through the process, ensuring they are ready to engage with the hearing. Assist on setting up equipment for them before the hearing and respond to queries and issues
" Liaise with court and other staff to determine requirements for sharing documents over CVP, ensuring they have the relevant guidance to do so.
" The ability to remain calm under pressure
" Ability to use and understand technology, especially video conferencing along with common issues and pitfalls
" Excellent verbal communication. Able to explain to participants how the CVP systems and processes work calmly and patiently; explaining remedial actions to issues, resulting in increasing user confidence in digital/video processes
" Multi-tasking. Able to administer several CVP cases at the same time reducing waiting times and time needed to come to court
The successful candidate will be subject to a Standard DBS Clearance