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Warranty Administrator

Job Description

Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Warranty Administrator.

Responsibilities

Ensuring the correct application of company warranty policy and procedures.
Completing and submitting warranty claims and invoices in an accurate and timely fashion on a daily and weekly basis.
Keeping accurate records, monitoring and advising on progress against warranty claim submissions, credits, rejections etc.
Checking any rejected warranty claims and re-submitting errors or following up on, and investigating rejected claims and the reasons for these, and challenging where appropriate.
Ensuring appropriate staff are informed when warranty is applicable to a machine.
Identifying warranty parts to be returned to manufacturer and parts for disposal and inform parts and service teams appropriately.
Participating in warranty audits with Manufacturer.
Liaising effectively with service engineers and workshop controller to ensure all appropriate information is received to be able to process warranty claims and invoices and escalate issues to Supervisor if required.
To help support the Machine Health Check (MHC) program, liaising with our service, parts and Livelink personnel.
Other generic administration tasks and ad hoc duties as directed by Supervisor/Manager.


Job Requirements

Relevant knowledge and practical experience of applying warranty procedures within the vehicle/plant industry.
A technical working background or extensive technical knowledge of plant machinery is highly desirable.
Experience of working in or knowledge of the plant or Agri industry.
Experience of working within a franchised dealership is desirable.
An excellent level of IT skills and systems usage is essential.
Ability to work as part of a team.
Ability to communicate effectively at all levels, both internally and externally, in a professional manner.
A full driving licence.

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.


Remuneration As well as a competitive salary, we also offer a benefits package that includes generous holidays, pension scheme with generous employer contributions, a health cash plan, and cycle to work scheme.

Please send CV via the link

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