Job Description

Rydym yn recriwtio am Rheolwr Gwasanaeth Cwsmer i weithio am un o ein adranau llywodraeth yng Nghaernarfon. Byddwch chi'n rheoli desg gwasanaeth cwsmer trwy'r iaith Gymraeg.

Mae hwn yn gyfle arbennig, yn gweithio 08:30 - 17:00 Dydd Llun i Ddydd Gwener. Mae'r tâl yn £14.48 yr awr

Sylwer, mae hyn yn swydd yn llawn amser dros dro am 3-6 mis gyda'r posibilrwydd o gael ei ymestyn. Mae nhw'n edrych am rywyn i ddechrau mor gynted â phosib, yn dilyn DBS llwyddianus

Cyfrifioldebau rheolwr gwasanaethau cwsmer:

• Ateb galwadau trwy'r iaith Gymraeg ar gyfer fermwyr yng Nghymru
• Rheoli a ddatblygu tîm o fewn canolfan cyswllt cwsmeriaid i gyflawni danfoniad o berfformiad bisnes
• Fonitro lefelau gwasanaethau cwsmer a lefelau ansawdd i gwrdd targedau perfformiad allweddol (KPI's)
• Cymryd cyfrifioldeb i fonitro unigolion a'r tîm i ddarparu adborth rheolaidd a chefnogi gyda'r holl cyswllt cwsmer
• Cyfathrebu'n effeithiol gyda'r tîm i ddeall ac egluro blaenoriaethau presonnol
• Dangos hyblygrwydd a chyfrannu yn effeithiol i sicrhau bod pob targed cyswllt cwsmer yn cael ei gyflawni
• Annog amgylchedd tîm sy'n hyrwyddo datblygiadau parhaus, rhannu arfer gorau a chydweithio i ddatblygu'r gallu o bawb o fewn y tîm

Sgilliau Hanfodol:

• Dealltwriaeth o'r iaith Gymraeg ac y gallu i siarad ac ysgrifennu yng Nghymraeg
• Sgilliau ysgrifianedig a geiriol wych
• Profiad o ddefnyddio systemau TG (technoleg gwyboadaeth)
• Gallu dilyn prosesau
• Mae profiad o ddelio gyda cwsmeriaid ar y ffon yn ddymunol

Os ydych chi'n meddwl byddech fo chi'n yr ymgeisydd cywyr am y rôl, plis bod mewn cyswllt. Wnech yn siwr bod chi'n ddefnyddio eich CV mwyaf diweddar

Bydden ni mewn cyswllt os ydych chi'n llwyddianus

We are currently recruiting for a full time Customer Service Manager (Executive officer) for one of our government departments in Caernarfon. This position will be working managing a Welsh speaking customer service helpdesk. This is a fantastic opportunity, working from 08:30 - 17:00 Monday - Friday with the pay for this job being £14.48 per hour.


Please note, this is a temporary position of 3 - 6 months with the possibility of extension. The anticipated start date is as soon as possible pending a successful application for DBS clearance.

Team Leader responsibilities

• Provide a Welsh language telephone service for livestock farmers in Wales
• To set direction, manage and develop a team within the customer contact centre to achieve successful delivery of business performance
• Take responsibility for monitoring individuals and team progress by providing regular feedback and support on all customer contact
• To monitor customer service levels and quality levels to meet Key Performance Indicators (KPI's)
• Communicate effectively with the team and the wider team to understand and explain current priorities
• Proactively encourage a team environment that promotes continual development, sharing of best practice and collaboration to build the capability of all within the team
• Demonstrate flexibility and contribute effectively to ensure that all customer contact targets are achieved

Essential Skills

• Proven Welsh language skills
• Excellent verbal and written skills
• Experience of using IT based systems
• Ability to follow processes
• Previous experience of dealing with customers over the telephone is desirable

If you think that you are the right candidate for this position please get in touch! Please apply with your most up to date CV and a member of the Brook Street team will be in touch if your application is successful.