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Wordpress Advisor - Contact Centre

  • Location:

    Worcester, Worcestershire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Benjamin

  • Contact email:

    benjamin.worsley@brookstreet.co.uk

  • Job ref:

    BMH/25547_1629813897

  • Published:

    2 months ago

  • Expiry date:

    5/10/2021

  • Startdate:

    ASAP

Job Description

I am recruiting for a Wordpress Advisor to join a leading IT services business based on the outskirts of Worcester town centre. This is an exciting opportunity for a candidate who comes with strong Wordpress and IT skillset along with a personable and customer centric nature.

THE COMPANY
A leading business within IT services, they offer a wide range of different services with an exceptional support network for their customers.

THE ROLE

  • You will be working in a flexible environment providing critical support to their valued customers. You will be answering a range of queries, providing help and support to the WordPress clients.
  • You will be working in a target driven contact centre with a strong sales culture.
  • Training and support will be provided.
  • In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.


Key Responsibilities:

  • Ensuring that client WordPress websites are maintained efficiently
  • Excellent PHP, HTML, CSS and JavaScript knowledge
  • Problem solve performance issues with clients identifying efficiencies with plugins and extensions
  • Work with clients to help improve the accessibility of the WordPress platform
  • Supporting other team members in resolving customer enquiries relating to the WordPress platform (managed and unmanaged).
  • Taking first line support calls and tickets when required
  • Dealing with high level technical enquires 3rdline, SSL's, Office, Customer Success
  • Required Skills & Experience:
  • Experience with WordPress development and ecommerce plugins
  • Experience building and designing websites in WordPress
  • Strong IT skills
  • Resilient and confident with the ability to problem solve
  • Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal communication skills
  • Knowledge of web technologies such as websites, dedicating hosting and email set-up
  • Previous WordPress and technical support experience within an IT/Web based/technical environment
  • Exceptional communication and influencing skills
  • Experience working in customer service environment


Desired skills:

  • Taking pride in your working standards, behaviour and attitude
  • Excellent problem solving skills
  • A natural flair for delivering excellent customer support
  • Team Working
  • An inquisitive mind and strong motivation to learn new skills
  • 37.5 hours a week working 5 days out of 7
  • Shifts covering hours between 6am - 7.15pm (7.5 hours a day)
  • Majority of shifts will be Monday-Friday 9-5.30
  • Flexibility will be required to work roughly 1 in 4 Saturday OR Sundays and some earlier and later shifts


PACKAGE AND BENEFITS

  • Up to £25,000 annual salary
  • Performance based incentives i.e. meals out, vouchers etc.
  • 23 days annual leave + 8 bank holidays
  • In depth training plan
  • Pension
  • Free Car Parking
  • Modern office environment
  • Relaxed working environment

For more information please contact Ben Worsley, Lauren Height and Maisie Timmins.

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