Job Description

I am recruiting for a Wordpress Advisor to join a leading IT services business based on the outskirts of Worcester town centre. This is an exciting opportunity for a candidate who comes with strong Wordpress and IT skillset along with a personable and customer centric nature.

THE COMPANY
A leading business within IT services, they offer a wide range of different services with an exceptional support network for their customers.

THE ROLE

• You will be working in a flexible environment providing critical support to their valued customers. You will be answering a range of queries, providing help and support to the WordPress clients.
• You will be working in a target driven contact centre with a strong sales culture.
• Training and support will be provided.
• In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

Key Responsibilities:

• Ensuring that client WordPress websites are maintained efficiently
• Excellent PHP, HTML, CSS and JavaScript knowledge
• Problem solve performance issues with clients identifying efficiencies with plugins and extensions
• Work with clients to help improve the accessibility of the WordPress platform
• Supporting other team members in resolving customer enquiries relating to the WordPress platform (managed and unmanaged).
• Taking first line support calls and tickets when required
• Dealing with high level technical enquires 3rdline, SSL's, Office, Customer Success
• Required Skills & Experience:
• Experience with WordPress development and ecommerce plugins
• Experience building and designing websites in WordPress
• Strong IT skills
• Resilient and confident with the ability to problem solve
• Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
• Clear written and verbal communication skills
• Knowledge of web technologies such as websites, dedicating hosting and email set-up
• Previous WordPress and technical support experience within an IT/Web based/technical environment
• Exceptional communication and influencing skills
• Experience working in customer service environment

Desired skills:

• Taking pride in your working standards, behaviour and attitude
• Excellent problem solving skills
• A natural flair for delivering excellent customer support
• Team Working
• An inquisitive mind and strong motivation to learn new skills
• 37.5 hours a week working 5 days out of 7
• Shifts covering hours between 6am - 7.15pm (7.5 hours a day)
• Majority of shifts will be Monday-Friday 9-5.30
• Flexibility will be required to work roughly 1 in 4 Saturday OR Sundays and some earlier and later shifts

PACKAGE AND BENEFITS

• Up to £25,000 annual salary
• Performance based incentives i.e. meals out, vouchers etc.
• 23 days annual leave + 8 bank holidays
• In depth training plan
• Pension
• Free Car Parking
• Modern office environment
• Relaxed working environment

For more information please contact Ben Worsley, Lauren Height and Maisie Timmins.