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Working From Home - Customer Service Consultant

  • Location:

    Liverpool, Merseyside

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £11.04 per hour

  • Contact:

    Peterborough Public Sector

  • Contact email:

    [email protected]

  • Job ref:

    WFHHMRCH00000_1649769950

  • Published:

    about 1 month ago

  • Expiry date:

    24/05/2022

  • Startdate:

    14/05/22 17:37:00

Job Description

Customer Service Consultant - UK Central Government Department (AO Grade)
Salary: £11.04ph
Contract: Temporary (currently until end of August)
Shift: Monday to Friday; 8-5 or 10:15 - 6-15pm depending on intake date.
Hours: 37 hours - full-time

Although this is a working from home position, you must be based within an hour of the office location incase you are to be required in the office in the future. Our locations are;

Birmingham B1 2AX
Liverpool L2 0RD
Manchester M3 5AY, M3 5BS
Newcastle NE98 1ZZ
Washington NE38 8QG

You will need to be able to attend the office on your first day for the induction to collect your IT equipment.

Additional:

23 days holiday + 8 public holiday (pro-rata)
IT equipment provided by the client (to be returned at the end of assignment)
Start date expected June 2021
Expected two-week training support

Requirements:

Right-to-work in the UK
Clear DBS minimum
3 Year referenceable Work History
Good IT skills - you will be trained on several software packages, so you need to be confident using IT and working on a laptop computer
A suitable working environment - you will be provided with the IT equipment needed for the role, but you will be working at home and will not be supplied with any furniture, etc., so you need to have a comfortable, quiet area in your home to work in and to speak to customers.


Job Description - Customer Service Consultant:



As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.



You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.



You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job.

great communication skills - both written and verbal
dedication to providing a brilliant service for our customers
ability to handle both enjoyable and fast-paced conversations
ability to provide information, quickly and clearly
a can-do attitude and a real passion for supporting people


Register your interest:

The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training.

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