Job Description

Workload Planning Controller
Location: Belper, Derby (Office-Based)
Salary: £32,000 + Bonus (up to £1,500 per month)
Hours: 39.5 hours per week, Monday to Friday (8:00 am - 5:00 pm)
Start Date: Asap

Are you passionate about optimising operations and driving efficiency through smart scheduling? We're looking for a Workforce Scheduler / Resource Planner to play a critical role in balancing field engineer and contact centre workloads, ensuring resources are used effectively and downtime is minimised.

Key Responsibilities

• Utilise automated scheduling platforms (Salesforce and Monet) to manage and optimise planned workload across field engineers and external agents.
• Ensure accurate diary and downtime management, maintaining visibility and control over field and contact centre resource availability.
• Oversee diary housekeeping and capacity release processes to ensure efficient planning and allocation of maintenance activities.
• Analyse data sets, dashboards, and workstreams to support and inform scheduling decisions.
• Maintain strong links between data inputs and operational scheduling, ensuring alignment by workload type.
• Collaborate closely with field and contact centre managers to make strategic resource recommendations.
• Monitor scheduled compliance and adjust planning as needed to meet service level expectations.

Minimum Requirements:

• Proven experience in workforce planning, scheduling, or resource management.
• Strong working knowledge of scheduling software (Salesforce, Monet, or similar platforms).
• Excellent analytical skills with the ability to interpret and act on complex data.
• Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder engagement skills.
• Familiarity with service operations and contact centre planning

Rewards and Benefits:

• Annual bonus scheme to reward your hard work.
• 25 days annual leave with the option of working bank holidays (in exchange for a day off in lieu).
• Generous pension scheme (employee contribution of 1%, company contribution of 7%).
• Employee Assistance Program offering confidential support.
• Free flu jabs and eye tests.
• Subsidised on-site bistro and coffee shop.
• Employee Benefits Hub with exclusive discounts.

If you're looking for a new challenge and want to make a real difference in a thriving company, we'd love to hear from you. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.