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YOR00006F - Process Assistant

  • Location:

    York, North Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £8.75 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:

    01/11/18 13:37:00

Job Description

This opportunity is within the Salary Overpayment/Staff Debt Team, covering a variety of case management/debt recovery activities within the Record to Report Team, based within the Government Finance Department.

Key Responsibilities

Contribute to the delivery of a high quality Finance Service to multiple clients
Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
Management of staff debt services
Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
Resolve queries and escalate accordingly
Maintain records for audit purposes
Support line management with any additional tasks as and when required

Essential Skills

Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
Ability to work to strict deadlines and follow detailed policy documents
Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
Experience of dealing with difficult conversations
Effective team player and work equally as well on their own
Experience of providing a high quality customer service, which creates confidence and trust

Apply now or contact Liam on 01904628741


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