Webinar: Reimagining contact centre success in 2024: Trends in recruitment, employee engagement and operational excellence

Employer advice, employer, employer resource center...

With the dawn of a new era in customer support, talent acquisition and technological integration, we invite you to join us on a journey into the future. We’re bringing contact centres into 2024, giving you a cutting-edge understanding of thriving trends that will not only revolutionise customer experience but also redefine employee engagement and operational efficiency. Our webinar provides practical, forward-thinking insights and strategies to equip your organisation.

In this webinar we explore:

Trend 1: The new era of talent acquisition

The contact centre workforce is no longer the same. Today, the landscape is dotted with gig economy workers and virtual hiring processes – a stark contrast from years ago. We discuss the innovation in recruitment trends and provide practical tips on how to adapt to these ground-breaking changes in the industry.

Trend 2: Tech-infused operations and data excellence

Technology isn’t just an enabler; it’s a gamechanger. In this segment, we uncover how the integration of AI-driven chatbots, omnichannel support and advanced CRM systems are redefining contact centre operations. We delve into how your organisation can leverage these innovations for unparalleled customer experiences, and how data analytics can propel your decision-making and performance to new heights.

Trend 3: Inclusivity and diversity in the workforce

Inclusion isn’t just about ticking boxes; it’s about innovation and mirroring the diversity among customers. We place a spotlight on the growing importance of inclusivity and workforce diversity within contact centres. Our experts share insights on how increased diversity fosters innovation and caters to changing customer demographics. We also explore actionable strategies for cultivating more inclusive workplaces.