Domestic & General Jobs

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Outbound Sales Advisor (remote) 

Sky Outbound Sales Advisor


Customer Sales Advisor
Newcastle upon Tyne


Customer Sales Advisor

Looking to Start your Career at Domestic & General?

Domestic & General (D&G) is on an exciting journey, with a future that continues to focus on putting customers at the heart of everything they do, transforming their online experience and delivering exceptional customer service.

D&G is proud to look after their customers and the appliances that keep their homes organised.

They provide extended warranty cover for appliances throughout their customer’s homes, so when something goes wrong, they can rely on D&G to get them back on track. D&G is proud to work with a number of brands across the UK providing after care support, including SKY, Whirlpool and Argos.

Founded over 100 years ago, D&G take care of 16 million customers and their 23 million household appliances. Great products don’t make themselves and excellent customer care doesn’t happen by chance; their employees make these things happen.

D&G provide employees with an engaging working environment and culture. They focus on offering great employee packages and competitive base salaries, which is further enhanced by a generous bonus for colleagues who meet and exceed targets. They also provide a fantastic range of benefits including health insurance, salary finance loans, holiday purchase schemes and big discounts at top retailers.

At D&G the priority has been to support employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for their customers. 

D&G have changed how they recruit and onboard, so your journey with them will now be fully virtual, giving you the flexibility but still, the fully engaging experience that you deserve.
In addition, D&G employees currently work from home with all the relevant equipment and technology supplied to you to perform your role. In the future, D&G will work towards a hybrid way of working that will include working from home and time spent working in their office locations.


  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited  access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:​
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes.  Our UK employee wellbeing offering at D&G has been bolstered by the addition of our latest investment, My Healthy Advantage. This new service offers both colleagues and their immediate family members (over 16 years old) access to personalised and confidential support on financial, mental and physical wellbeing, 24 hours a day, 7 days a week through an easy to use app
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free D&G protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Diversity and Inclusion

D&G celebrate diversity. Because different people, with different perspectives make D&G a better business. That’s why they’re working hard to build an inclusive culture, where you can be yourself. Whoever you are. Wherever you’re from.

D&G know that to achieve their vision they need fresh ideas, different perspectives and the ability to challenge the status quo. Simply put, to truly understand the different needs and experiences of their diverse customer base, their workforce needs to reflect them.

D&G want to build a business where all our people are recruited, developed, recognised and rewarded fairly. D&G want to be known as a place where everyone can achieve their potential; a place where their people feel confident to speak up and influence positive change.

And a lot is changing at D&G. They have strong values that enshrine principles of integrity, accountability and teamwork, which will guide their work on diversity across all areas of the business. D&G people have new opportunities to make their voices heard. In turn, the Board and leadership teams are committed to ensuring they hold themselves accountable for the promises they make.

D&G want to deliver the best products and services to their customers; a diverse workforce in an inclusive organisation will help them achieve that.


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