Job Description

Brook Street is recruiting on behalf of the Ministry of Defence (MOD)

We are currently seeking a reliable and professional Hospital Appointments Admin Officer to join the healthcare team at Neptune Medical Centre, HMS NEPTUNE, HM Naval Base Clyde, Helensburgh (G84 8HL).

Start Date: ASAP
End Date: Running until 19th September 2025 (with the potential for extension)
Working Hours: Monday to Friday, 7:30am - 4:30pm (37 hours per week, full-time, office-based)
Pay Rate: £14.19 per hour (paid weekly)
Please Note: Limited parking available; accessible by public transport.

About the Role:

Brook Street is recruiting on behalf of the Ministry of Defence for a reliable and professional Hospital Appointments Admin Officer to join the healthcare team at Neptune Medical Centre. The successful candidate will provide essential administrative support to clinicians and the wider medical centre team, ensuring smooth and efficient operations in line with MOD and Defence Primary Healthcare (DPHC) policies.

This role involves extensive use of the Defence Medical Information Capability Program (DMICP) system, requiring completion of necessary training. The post holder will not deal directly with the public, with duties focused on scanning, general office administration, and handling hospital appointment coordination.

Key Responsibilities:

• Provide typing and administrative support to all clinicians and medical centre staff
• Use the DMICP system to update patient records and manage referrals
• Coordinate hospital appointment bookings, including routine and emergency cases
• Inform patients of appointment details and arrange emergency transport via Babcock MT section
• Rearrange hospital appointments when patients are unavailable due to deployment or courses
• Maintain patient confidentiality and accurately record communication on DMICP
• Support administrative processes across the combined West of Scotland practices (HMS Neptune and Kentigern House)
• Undertake line management, mentoring, and countersigning tasks as required
• Participate in learning and development activities to support ongoing upskilling

Essential Skills and Experience:

• IT literate with excellent communication skills
• Ability to work effectively as part of a team
• Commitment to maintaining patient confidentiality

Desirable Skills:

• Previous experience in medical administration

Compliance and Security Requirements:

Due to the secure MOD environment, applicants must be able to:

• Provide valid Right to Work documentation
• Supply proof of National Insurance and current address
• Undergo full referencing covering the past three years of employment
• Be prepared for additional security checks depending on system access requirements

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.