Job Description

Job Title: Admin/Certification Officer
Location: Southampton
Contract Type: Full-Time, Temporary (Until 31st December 2025)
Working Hours: Monday to Friday - 37 hours per week
Work Location: Office-based (On Client Site)

Brook Street are proud to be supporting a government client in their search for Certification Officers to join their team in Southampton. This is an excellent opportunity for a detail-oriented individual looking to begin or develop a career within the Civil Service, particularly in a role supporting the UK's maritime sector.

About the Role

As a Certification Officer, you will play a key part in the Seafarer Services branch, responsible for assessing seafarers' applications to ensure they meet required certification standards. This includes reviewing submitted documentation, assessing eligibility, issuing relevant certificates, and communicating with applicants where further information is needed.

No previous maritime experience is required - full training will be provided.

Key Responsibilities

• Review and assess physical and digital certification documents submitted by seafarers

• Process applications in line with regulatory criteria and service level agreements

• Contact applicants to request missing information or clarify documentation

• Issue Certificates of Competency and Endorsements for qualified seafarers

• Respond to telephone and email enquiries from seafarers, colleges, and shipping companies

• Record and track incoming mail and emails using internal systems

• Support administrative projects and initiatives aimed at improving service delivery

About You

We are looking for someone who is:

• Highly motivated with a positive, flexible attitude and a keen desire to learn

• Detail-oriented, with experience in handling data accurately

• Proficient in Microsoft Outlook and Excel

• Skilled in communicating with customers via phone and email

• Organised with strong time management skills and the ability to prioritise tasks

• An excellent communicator, both written and verbal, with a professional approach

Additional Information

• This is an office-based role

• The successful candidate will be required to undergo a 3-year activity check and a Basic DBS clearance

Apply now to join a dynamic team and support a vital part of the maritime industry - this is your chance to start a rewarding career within the Civil Service!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.