(81% say they’d rather talk to a human than a bot. That’s not a trend, that’s a fact.)
AI can streamline – but it can’t empathise. That means the future of contact centres isn’t all automated. It’s augmented.
Smart tech + skilled people = service that actually works.
We’ve placed contact centre talent for 75 years. From entry-level to senior leadership. Across the UK. People who juggle pressure, solve problems and keep customers coming back. We find them. Fast.
Contact centre
Telesales
Customer management
Customer service
Brook Street is a long-standing provider of our high-volume contact centre staff. They show passion, commitment and efficiency to support us with our demanding business requirements. The consultants are a pleasure to work with and we recommend them as a trusted provider of high-volume recruitment.
This relationship will result in a dramatic improvement in service and will also give Thomson Reuters access to truly world-class capabilities.
