Job Description

Job Advert: Administrative Assistant - Personal Insolvency Team (Insolvency Service)
Location: Exeter (preferred) or Newcastle
Pay Rate: £12.34 per hour (weekly pay)
Working Hours: 37 hours per week, Monday to Friday, with some flexibility in start and finish times

Start Date: ASAP - Currently running for 6 months with the possibility to extend

About the Role:

This is an excellent opportunity to join the Personal Insolvency Team within the Insolvency Service's Business Services Division. We are looking for an enthusiastic and organised Administrative Assistant to support our operational delivery team, which plays a key role in providing administrative and customer service functions to the public.

You will be processing applications for debt relief and responding to queries from customers, including members of the public and debt advice organisations.

Key Responsibilities:

• Process applications and claims from members of the public
• Provide excellent customer service and respond to a wide range of enquiries
• Input and update information in databases and case management systems
• Work as part of a team in a fast-paced operational environment

Skills and Experience Required:

• Strong organisational skills with the ability to prioritise and meet deadlines
• Clear and accurate communication skills, both written and verbal
• A team player with a flexible and collaborative approach
• Competent IT user with experience using Microsoft Outlook, Word, and Excel

If you are motivated, reliable, and committed to delivering high-quality public service, we encourage you to apply.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.