Job Description

Temporary Administrative Officer - Public Sector (HMCTS)
📍 Location: Newport, South Wales
🕒 Hours: Full-time, Monday to Friday
💰 Pay rate: £12.36 per hour (rising to £12.56 per hour)
📅 Contract: Temporary
🔍 Clearance required: BPSS + Basic DBS

Brief description of duties
We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Newport. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP).

Key responsibilities

• Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time.

• Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs.

• Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary.

• Respond quickly to technical or administrative requests during hearings using multiple communication channels.

• Prepare papers and files for court, tribunals, and meetings.

• Maintain accurate records on in-house systems, including data entry and updates.

• Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date.

• Contact relevant parties, serve court documents, execute warrants, collect fines and fees.

• Handle counter (face-to-face), telephone, and written enquiries professionally.

• Ensure all administrative documentation meets quality and compliance standards.

• Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures.

• Deliver excellent customer service in all interactions.

Skills and qualifications required

• Minimum of five GCSEs (Grade C or above) including English Language, or equivalent.

• NVQ Level 2 in Business Administration or relevant clerical experience.

• Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable).

• Excellent communication skills (both verbal and written).

• Ability to remain calm under pressure and troubleshoot technical issues confidently.

• Strong organisational skills and attention to detail.

Clearance
This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting.

Why join HMCTS?
You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.