Job Description

📢 We're Hiring: Administrative Officer - Cardiff

💼 Full-Time | 🕘 Monday to Friday | 🏢 Office-Based

📍 Location: Cardiff
💰 Pay Rate: £12.36 per hour (rising to £12.56 after 12 weeks)

Are you highly organised with strong administrative and customer service skills? Want to support the justice system in a vital front-line role? Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Officer in Cardiff.

About the Role

As an Administrative Officer, you'll be part of a supportive team helping to ensure the smooth running of courts and tribunals. You'll carry out a wide range of admin tasks and be a key point of contact for members of the public, legal professionals, and the judiciary.

This is an exciting opportunity to make a real impact, supporting justice while developing your own skills through continuous improvement tools and practices.

Key Responsibilities

Administration & Operations

• Prepare files and court documents
• Manage in-house systems and data entry
• Handle post, photocopying, filing, and bookings
• Support court clerking, listings, hearings, and user assistance
• Communicate with judiciary, legal professionals, and court users

Casework & Document Handling

• Process legal documents, court orders, claims, and results
• Validate and check data, ensure compliance
• Handle fees, fines, and basic financial calculations

Team & Continuous Improvement

• Participate in team meetings and improvement projects
• Take on ad hoc roles such as Jury Bailiff Officer or L&D Coordinator

About You

We're looking for someone who:

• Has 5 GCSEs (grades A-C)* or equivalent, or relevant administrative experience
• Possesses strong IT and data entry skills
• Works well under pressure and can manage their own workload
• Is professional, reliable, and confident communicating with people at all levels
• Has a positive attitude to teamworking and continuous improvement

Why Join HMCTS?

• Be part of the Operational Delivery Profession, supporting public services
• Receive training and development opportunities
• Play a key role in the UK's justice system
• Enjoy working in a structured, team-focused environment

💼 Start a career with purpose - apply now to join our team in Cardiff!

For more information or to apply, please [insert application instructions or link].

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.