Job Description

Call Centre Operative - Inverness, UK

Join our dynamic team at a leading customer service provider in the heart of Inverness! We pride ourselves on delivering exceptional service and creating a supportive work environment where our employees can thrive. If you are passionate about helping others and possess strong communication skills, we want to hear from you! The role is initially on a temporary contract but will convert to a permanent opportunity after a period of time and successful training completed.

Job Responsibilities:

• Handle incoming calls, emails, and correspondence with professionalism and efficiency.
• Respond to customer inquiries, providing accurate and timely information.
• Compose and proofread formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
• Accurately log all customer interactions and outcomes in the company's CRM system.
• Maintain confidentiality and adhere to data protection regulations.
• Liaise with internal teams to ensure customer issues are resolved effectively.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Required Skills & Qualifications:

• Essential:
• Strong written communication skills with attention to detail, grammar, and tone.
• Excellent verbal communication skills with a clear and professional telephone manner.
• Ability to focus and maintain accuracy while handling multiple tasks in a fast-paced environment.
• Strong interpersonal skills and the ability to build rapport with customers.
• Competency in using Microsoft Office Suite.
• Desirable:
• Previous experience in a customer service or call centre role.
• Familiarity with conflict resolution techniques.
• Proficient in using CRM systems and data management tools.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.