Brook Street are excited to be supporting the Animal and Plant Health Agency (APHA) in their search for a Temporary Admin Officer.

APHA is an independent public body that receives funding from the government.

They safeguard animal and plant health for the benefit of the people, the environment and the economy. Their key functions are many, but include:

· Identifying and controlling animal and plant diseases and pests

· Conducting scientific research

· Regulating the safe disposal of animal by-products

Key Details :

Temporary - Till the end of September 2025 to cover holidays, unable to accommodate any pre-booked holidays

Hourly rate - £12.98, paid weekly in arrears

Location - Exeter, 100% in the office initially, with a view to working, 3 days in the office once established

Hours of work - 37hrs - Monday to Friday 9am to 5pm

Start date - as soon as you are compliant

The role:

You will be working in a friendly and supportive team in a very busy, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The position is customer facing and will involve making outbound calls to garner information and answering calls from APHA customers daily providing the appropriate response. The role will suit those who have an ability to communicate well to a diverse group of customers and who respond and react readily with customers on the telephone. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.

Main Duties to include but not limited to:

· Inputting of data accurately and to a defined standard

· Able to prioritise workload to ensure deadlines are met

· Monitoring of the inbox and responding to the emails accordingly, ensuring any actions required are followed up on to ensure a conclusion

· Proving excellent customer service and responding to requests for information from both the external and internal sources whether via telephone or email or post

· Processing invoices

· Working collaboratively with remote teams within the UK

· General adhoc administration duties

Essential Skills :

· Excellent organisational skills

· Experience of working with Microsoft Suite, particularly Outlook, Excel, Sharepoint and Teams

· Excellent written and verbal communication skills

· Integrity and confidentiality

· Administrative

· Good eye for detail and high level of accuracy

Training will be provided on the various systems but you will have full working knowledge of Microsoft Suite.

Parking is available on site and close to good transport links, including Digby and Sowton train station and M5.

You will be required to pass compliance which will involve you providing the details for 3 years referencing and passing a Basic DBS.