Job Description

Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period.

This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential.

Role - Contact Centre Agent

Location - Watford

Pay Rate - £12.21 per hour

Duration - Initially 3 Months

Hours - 37 hours per week, ranging from 8am-8pm including weekends

We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems.

Our client are experiencing an increase in demand for their services meaning that there will be a high workload and candidates will need to be able to effectively organise themselves to maintain the service levels expected of this business.

Working in the office, you will be joining a dynamic team of Contact Centre Agents, working as a team to provide an exceptional level of customer service to their users. If you would be interested in joining this fantastic team, apply now!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.