Job Description

We are recruiting for a Customer Service Executive who is passionate about delivering excellent customer experiences across multiple communication channels. Whether it's a phone call, email, or webchat, you'll be there to support, guide, and empower our customers throughout their journey with us.

👀 What You'll Be Doing

• Respond to customer queries via inbound/outbound calls, emails, letters, texts, and webchat.

• Offer clear, simple, and accurate support, making pensions and financial services easy to understand.

• Handle a wide range of customer needs while adhering to regulatory and internal compliance standards.

• Own customer complaints when they arise, working with relevant teams to resolve issues with empathy and efficiency.

• Be part of ongoing improvement initiatives to enhance the customer journey.

• Maintain up-to-date knowledge through continuous learning in pensions and customer service best practices.

✅ What We're Looking For

• Proven experience in a customer-facing / contact centre service role, ideally within financial services.

• Excellent communication skills - both written and verbal - with the ability to simplify complex topics.

• Strong attention to detail and a proactive, problem-solving mindset.

• A genuine passion for delivering exceptional service and going the extra mile.

• Comfortable using Microsoft Office and customer service platforms.

• A team player who thrives in a fast-paced, collaborative environment.

• GCSEs (or equivalent) required.
  
  Immediate start this role is temporary to start with the possibility to be permanent.
  35 hrs per week between the hours of 8.30am - 6.30pm (hours to suit)
  Pay £13.50 per hour, paid weekly
  
  Please apply today with your most recent CV

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.