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Customer Service Representative

  • Location:

    Lytham St Annes

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £12.60 per hour

  • Contact:

    Zoe Cook

  • Contact email:

    [email protected]

  • Job ref:

    BBBH416407_1751618104

  • Published:

    about 6 hours ago

  • Expiry date:

    3/08/2025

Job Description

Customer Service Administrator -(Call Centre)

Location: Lytham St Annes
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Lytham St Annes.

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.


What You'll Be Doing:

  • Handling customer queries via phone, email, and other channels

  • Processing transactions and updating customer records accurately

  • Prioritising and scheduling daily tasks to meet team deadlines

  • Logging and escalating complex or unusual queries to team leads

  • Supporting with general admin tasks and documentation

  • Maintaining high quality standards and adhering to internal procedures


What We're Looking For:

Essential:

  • Contact Centre Experience

  • Excellent attention to detail

  • Strong communication and interpersonal skills

  • Ability to work well in a team-based, structured environment

  • Customer-focused approach with a professional and positive attitude

  • Solid organisation and time management skills

  • Comfortable following processes and using internal systems


Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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