Job Description

Customer Service Administrator -(Call Centre)

Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow.

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.

What You'll Be Doing:

• Handling customer queries via phone, email, and other channels
• Processing transactions and updating customer records accurately
• Prioritising and scheduling daily tasks to meet team deadlines
• Logging and escalating complex or unusual queries to team leads
• Supporting with general admin tasks and documentation
• Maintaining high quality standards and adhering to internal procedures

What We're Looking For:

Essential:

• Contact Centre Experience
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to work well in a team-based, structured environment
• Customer-focused approach with a professional and positive attitude
• Solid organisation and time management skills
• Comfortable following processes and using internal systems

Brook Street NMR is acting as an Employment Business in relation to this vacancy.