Job description

Brook Street Recruitment is working on behalf of our client in Mallusk who are currently seeking a motivated and organised Service Advisor to join their busy service team.

This is an excellent opportunity for someone who enjoys working in a fast-paced automotive environment and thrives on delivering excellent customer service.

You will act as a key link between our customers, workshop, parts department, and management team - ensuring smooth day-to-day operations and a high standard of service delivery.

Key Responsibilities

Scheduling vehicle maintenance and repair work
Creating and managing job cards
Booking and organising MOT appointments
Communicating with customers via phone and email
Providing updates on vehicle progress and completion times
Liaising daily with the workshop team to coordinate workflow
Working closely with the parts department regarding parts availability and orders
Managing warranty claims and parts warranty processes
Assisting with parts handling (some lifting will be required)
Ensuring all documentation and records are accurate and up to date

Criteria

Previous experience in a Service Advisor or similar automotive role preferred
Strong organisational and administrative skills
Excellent communication skills (written and verbal)
Ability to multitask and prioritise workload effectively
Good IT / PC skills
A proactive and team-focused attitude
Comfortable with some manual handling

Details

Competitive salary (£29,000-£30,000 depending on experience)
Stable, full-time permanent position
Monday to Friday working hours - no weekends
Supportive team environment
Opportunity to develop within a growing business

If you are organised, customer-focused, and looking for a long-term opportunity

Apply today by submitting your CV to Colleen Farquharson

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.