Job Description

Job Title: Customer Service / List Caller - Westminster Magistrates' Court
Employer: HM Courts & Tribunals Service (via Brook Street Recruitment)

📍 Location: Westminster Magistrates' Court & City of London Magistrates
⏰ Hours: Full-time, 37 hours per week (Monday-Friday, 8:30am-4:30pm)
💷 Pay Rate: £14.75 per hour + pension scheme + holiday pay
📅 Contract: Temporary, until March 2026 (with possible extension)

About the Role

We are seeking a confident and professional individual to join HM Courts & Tribunals Service (HMCTS) at Westminster Magistrates' Court.

This role is ideal for someone with strong customer service experience who is also comfortable with public speaking in a formal environment. As part of the Customer Service team, you will assist members of the public and court users with enquiries, while as a List Caller, you will prepare and announce cases in the courtroom.

If you are organised, people-focused, and thrive in busy, front-facing roles, this is a unique opportunity to contribute to the smooth running of the justice system.

Key Responsibilities

Customer Service duties include:

• Assisting members of the public at the public counter and by telephone

• Providing clear and professional guidance to court users

• Booking interpreters and processing interpreter timesheets

• Collating and entering trial data into court databases

• Carrying out general administrative support

List Caller duties include:

• Preparing courtrooms and daily court lists

• Announcing and calling cases in the courtroom (public speaking required)

• Checking in defendants, solicitors, witnesses, and interpreters

• Escorting and swearing in witnesses, interpreters, and police officers

• Working closely with clerks, probation officers, and police liaison staff

Skills & Requirements

• Proven customer service skills and experience handling enquiries

• Confidence in public speaking within a formal setting

• Excellent communication skills (face-to-face, telephone, and email)

• Good IT skills, including Microsoft Excel

• Strong organisational skills and attention to detail

• Ability to work independently and as part of a team

• A professional attitude with the ability to remain calm under pressure

🔎 Important Information:

• This role is office-based only (no remote working)

• Training will be provided

• You must be eligible for CTC (Counter Terrorist Check) clearance, which requires 3 years of UK residency

• A DBS check/references is also required (we will arrange both checks for you). Security vetting typically takes 2-3 weeks

How to Apply

If this sounds like the role for you, please apply online or contact Basheer at:
📧 Basheer. Dawoud @brookstreet. co. uk

Please include your CV, mobile number, and clearly state the role you are applying for.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.