Job Description

Job Title: Domestic Abuse Helpdesk Practitioner
Location: Coventry
Hours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits

Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You'll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.

Hours of work:

• Saturday & Sunday: 10am-1pm

• Monday: 8:30am-5:30pm (office-based)

• Wednesday: flexible hours

Essential Skills and Experience:

• Experience supporting people in crisis over the phone.

• Experience supporting individuals affected by domestic abuse.

• Knowledge of safeguarding, signposting, and managing challenging situations

• Strong IT and admin skills

• Excellent communication and people skills

• Ability to work calmly under pressure.

• Competency in a BME, Eastern European, or African Caribbean language

If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.

Apply now and take the next step in your career!