Job description
Refuge Manager - Domestic Abuse Services
Location: Leicester
Salary: Circa £30,800 per annum
Contract: Full-time, permanent
Start Date: ASAP
I am proud to have partnered with a respected charity to recruit a dedicated Refuge Manager for a 24-hour domestic abuse refuge in Leicester. This vital service provides safety, stability, and support to women and children escaping domestic violence.
This is a fabulous opportunity to lead a committed team within a non-profit organisation that champions the rights and recovery of survivors. If you're an experienced professional with a strong background in care or social welfare, this role offers the chance to make a lasting impact.
What You'll Be Doing
As Refuge Manager, you'll take ownership of the day-to-day operations of the refuge, ensuring high standards of care and service delivery. Your responsibilities will include:
- Leading and managing staff rotas, performance, and development
- Overseeing budgets and financial processes
- Recruiting, training, and supporting staff
- Assisting residents with housing and benefit applications
- Maintaining accurate records and using internal systems effectively
- Representing the service through presentations and stakeholder engagement
- Building partnerships with local authorities, community groups, and other organisations
What We're Looking For
We're seeking a compassionate and capable leader who meets the following criteria:
- Relevant qualification or equivalent experience supporting vulnerable groups, particularly women, children, and survivors of domestic abuse
- Minimum of three years' experience in a care or social welfare setting
- Strong communication skills, both written and verbal
- Fluency in English and at least one main BAME language
- Flexibility to work unsociable hours when required
- Excellent administrative and organisational skills
- Ability to interpret and counsel effectively
- Understanding of multi-agency working across statutory and voluntary sectors
- Full UK driving licence, access to a vehicle, and business insurance
- Clear Enhanced DBS check
Why Apply?
This is more than a management role - it's a chance to lead a service that transforms lives. You'll be part of a passionate team working within a values-driven charity, with the autonomy to shape service delivery and support those who need it most.
Ready to make a difference?
Click apply now for immediate consideration.
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