Job Description

Team Leader - Stevenage Fines Office (Ministry of Justice)

Location: Stevenage | Contract: Full-time, Temporary | Hours: Monday-Friday, 9:00 AM-5:00 PM
Pay Rate: £14.33 per hour
Agency: Brook Street (on behalf of our government client)

We havean exciting opportunity for experienced team leaders to join the Stevenage Fines Office, part of the Ministry of Justice, supporting the crucial work of the Criminal Fines Collection and Enforcement team. You'll be joining a high-performing office that plays a vital role in ensuring individuals comply with financial penalties imposed by the courts across England and Wales.

About the Role:

You will jointly lead a team of approximately 15 staff, sharing management responsibilities with a fellow team leader. This is a fast-paced environment where leadership, organisation, and people management are key.

Key Responsibilities:

• Team Leadership: Oversee day-to-day operations, allocate workloads, and support staff development using Lean practices, TIBs, and SOPs.

• Customer Service: Ensure timely and professional responses to stakeholders, handling escalations and supporting your team to deliver outstanding service.

• Performance Management: Monitor performance data, address underperformance, and support HR processes where required.

• Process Improvement: Identify and implement continuous improvement opportunities to drive efficiency and service quality.

• Administration: Maintain accurate records and ensure compliance with data and process standards.

Ideal Candidate Profile:

• Previous experience leading or supervising a team in a customer-focused, administrative environment.

• Strong organisational and communication skills.

• Proficiency in Microsoft Office and the ability to quickly adapt to new systems.

• Experience or understanding of Lean and continuous improvement methods.

• Comfortable managing sensitive information with discretion.

• A proactive and supportive team player with a results-driven mindset.

• Calm under pressure, with strong problem-solving abilities.

• Reliable, professional, and confident in decision-making.

Why Apply?

• Play a key role in supporting the justice system.

• Develop your leadership skills in a high-impact public service role.

• Be part of a supportive and values-driven team environment.

📧 To apply, please send your CV and contact details to Basheer .Dawoud @ brookstreet.co .uk. Make sure to include your mobile number and specify that you're applying for the Team Leader - Stevenage role.

⏳ Don't miss out - apply today! Successful candidates will be contacted for the next stage of the recruitment process.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.