Job Description

📌 Job Title: Administrative Officer
📍 Location: Cardiff Magistrates Court
💰 Salary: £12.36 per hour
🕒 Contract Type: Full-time | Temporary

Administrative Officer - HM Courts & Tribunals Service

Make a difference in delivering justice.

We're looking for an organised, customer-focused individual to join HMCTS as an Administrative Officer. You'll play a key role in supporting the smooth running of courts and tribunals, helping progress cases and providing excellent service to the public and legal professionals.

What You'll Do

As part of a supportive team, you'll:

• Handle enquiries via phone, email, and face-to-face
• Facilitating remote Court interviews via Microsoft Teams
• Prepare case files and court documents
• Manage records and data entry
• Support hearings and tribunals
• Draft standard correspondence and reports
• Process casework, payments, and legal documents
• Use problem-solving and continuous improvement tools

What We're Looking For

• Strong admin and customer service skills
• Good attention to detail and time management
• Ability to work flexibly and as part of a team
• Proficient with Microsoft Office
• 5 GCSEs (A*-C) or equivalent, or relevant admin experience

Why Join Us?

• Be part of the Operational Delivery Profession, the frontline of public service
• Access to training, development, and career progression
• Work in a dynamic environment where your contribution matters

Location: Based at Cardiff Magistrates Court, with occasional travel to nearby HMCTS sites.

Additional Information:

• October 2025 start.
• Full-time office based.
• Free onsite parking is available.

Apply now to help deliver justice with integrity and efficiency.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.