Job Description

Temporary Administrative Officer - Blackwood

Full-time, Office-based
Pay: £12.36 per hour (rising to £12.56 after 12 weeks)

Background

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.

Key Purpose of the Role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or to provide support to other HMCTS functions. The role requires discretion, initiative, and a focus on continuous improvement within set systems and processes.

The postholder will work as part of a flexible team with regular management support and may also provide limited supervision or advice to others. While based in Blackwood, there may be occasional need to work at other local HMCTS offices.

Key Responsibilities

Administration

• Preparing papers and files for court, tribunals, hearings, and meetings

• Producing court/tribunal documents

• General photocopying, filing, and post handling

• Creating and updating records on in-house computer systems

• Booking and preparing meeting rooms, supporting training courses and group activities

Drafting

• Preparing standard letters, correspondence, minutes, notes, reports, and submissions in line with guidelines

Operations

• Clerking civil and family courts, tribunals, and hearings

• Assisting court users, supporting listing and rota management

• Contacting relevant parties, scheduling, and serving court documents

• Handling face-to-face, written, and telephone enquiries

• Contributing to team meetings, problem-solving, and small projects

Casework Processing

• Handling standard documentation, court orders, claims, fines, fees, and legal aid paperwork

• Ensuring accurate and timely results entry

Checking and Verifying

• Ensuring compliance and quality standards across documentation, records, and returns

• Validating colleagues' work where required

Information Gathering

• Collecting and preparing information for reports, returns, and statistical analysis

• Preparing bundles and chasing outstanding documentation

Financial & Statistical Duties

• Producing basic statistical reports and processing financial information

• Reconciling accounts, preparing invoices, and handling limited sums of money

• Managing juror numbers to ensure efficiency

Customer Service

• Communicating with the public, judiciary, legal professionals, and other stakeholders

• Delivering prompt, polite, and accurate service to all court/tribunal users

Other Duties

• Undertaking any other tasks reasonably required by line management, commensurate with the grade and responsibilities of the role

Skills & Qualifications

• Minimum of 5 GCSE passes (A*-C) or equivalent

• NVQ Business Administration Level 2 or relevant administrative experience

• Strong computer literacy and ability to use in-house systems

• Excellent communication and customer service skills

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession - the frontline of government service delivery. Staff in this profession have access to professional standards, development opportunities, and career pathways across government.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.