Job Description

Identity Verification Administrator - Band 4

Location: Leeds City Centre (Hybrid working offered at discretion of the client)

Hours: Rotating shifts between 06:00-23:00, Monday-Sunday, 365 days a year (including public holidays)

Pay: £13.57 standard rate

This is a temporary position with the possibility of a further extension at the discretion of the business requirements.

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This service allows individuals to prove their identity without needing to visit a GP, offering convenience and security.

About the Role

As an Identity Verification Administrator, you will be responsible for processing ID verification checks for NHS Login applications, ensuring security, accuracy, and compliance with strict protocols. Working as part of a dedicated team, your role will involve:

• Perform ID verification checks in line with defined service levels and KPIs, ensuring security, productivity, and quality standards are met.

• Serve as a subject matter expert in ID verification, assessing the authenticity of over 300 types of global identification documents.

• Cross-check ID data against the Personal Demographics Service (PDS) to safeguard patient records and prevent unauthorised access.

• Provide specialist support across functions including Quality Assurance, Complex Cases, Training, Safeguarding, and Fraud Prevention.

• Uphold rigorous quality standards through strict adherence to processes, procedures, and compliance requirements.

• Contribute to the development of internal resources, control frameworks, and risk management practices.

• Mentor and train junior team members, fostering skill development and knowledge sharing.

About You

We are looking for individuals who have:

• Exceptional attention to detail, with the ability to prioritise workloads in a busy environment.

• Experienced in compliance-focused settings, managing confidential data with integrity and accuracy.

• Strong communicator, skilled at building relationships with stakeholders at all levels.

• Proficient in Microsoft Office and quick to adapt to new systems and processes.

• Relationship builder, committed to mentoring colleagues and delivering excellent customer service.

Why Join Us?

By joining our team, you will play a vital role in ensuring the security and accessibility of NHS digital services for millions of users. You will receive full training, ongoing development opportunities, and a chance to be part of an organisation that prioritises confidentiality, security, and quality service.

If you are conscientious, passionate about security, and thrive in a busy environment, apply now!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.