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3 ways to thrive during a recession
over 3 years ago by Adele Chantry2020. The year everyone will remember. The pandemic has hit us all in different ways, and now it’s been announced that the UK is officially in a recession. Business owners, Board members and staff are all nervous, and unemployment is at an all-time high. Having said this, there are ways to thrive during a recession… Focus on what your business does best It is easy to p...
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Contact Centre Virtual Roundtable - Diversity & Inclusion in the Contact Centre - Push or Pull?
over 3 years ago by Sonja TownsendThe events of 2020 have brought diversity and Inclusion (D&I) to the forefront for many organisations. The global outbreak of COVID-19 forced many longstanding beliefs and practices to be reconsidered and reconstructed in a matter of days or weeks. Similarly, events catalysed in the US in May and the subsequent focus on the Black Lives Matter (BLM) movement globally, has pus...
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5 top tips as you return to work
over 3 years ago by Tom Long, York Branch2020 has been one for the history books – I don’t think anyone had a global pandemic on their to-do list for the start of the new decade. On 23 March 2020, the UK went into a national lockdown and the way we worked as a nation changed overnight.For some sectors the transfer to homeworking was relatively smooth, whilst others suffered dramatically – especially in roles which ...
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How the Contact Centre market has changed during COVID-19
over 3 years ago by Brook StreetThe contact centre environment has changed dramatically as a result of COVID-19. As such, the ways in which contact centres operate have also changed. From employees working remotely, to having a larger pool of candidates to choose from and new digital hiring processes – contact centres have had to adapt and diversify. Below we explore some of the main challenges contact...