INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
Search by
Search by tags
10 top tips for creating an effective LinkedIn profile
In today’s competitive job market, a strong LinkedIn profile is no longer optional; it’s essentia...
Read more
How to write a winning profile summary for your contact centre CV
When writing a contact centre profile summary for your CV, aim to highlight your skills, experie...
Read more
How to connect with customers over the phone: A guide for contact centre workers
We might be living in a digital age, but customer service over the phone remains a crucial touch...
Read more
‘Difficult customers’: what are they and how to deal with them
Dealing with difficult customers is an inevitable part of working in a contact centre. While cha...
Read more
How to nail a contact centre interview: Your ultimate guide
When people panic about a product or service, contact centre staff are often among the first to d...
Read more
Could the Guaranteed Interview Scheme open the door to your dream role?
If you’re a disabled job candidate, you might have faced challenges that non-disabled candidates ...
Read more
Setting boundaries at work: The key to productivity and wellbeing
In the modern workplace, the lines between professional and personal life can often blur. With th...
Read more
Court ushers: What they do and how to become one
Excellent communication, legal knowledge and patience. If you possess these skills, you may just ...
Read more
Admin 10 years from now: Will AI and robotics help or replace admin workers?
The rapid advancement of artificial intelligence (AI) and robotics has sparked conversation aro...
Read more
Contact Centre Stress Syndrome – what is it and how can you cope with it?
Contact centres often present a high-pressure work environment and contact agents are frequently ...
Read more
Six benefits of working in a contact centre
Are you looking for a rewarding career path? Contact centre jobs offer a plethora of benefits, fr...
Read more
A career in finance: Where to start and where it could take you
A career in finance administration can be rewarding in many ways. Finance admins serve as the bac...
Read more