Blogs by tag - candidate · Brook Street

How to nail a contact centre interview: Your ultimate guide
2 months ago by Daniel Stack
When people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!These roles offer valuable customer service experience, but they also provide opportunities ...
Could the Guaranteed Interview Scheme open the door to your dream role?
4 months ago by Daniel Stack
If you’re a disabled job candidate, you might have faced challenges that non-disabled candidates haven’t, from lack of disabled access or employers nervous about how to support disabled staff, to assumptions about your ability to do the job.According to a report by the UK Parliament, people with disabilities – visible or invisible – make up 24% of the UK population. Yet in ...
Setting boundaries at work: The key to productivity and wellbeing
5 months ago by Daniel Stack
In the modern workplace, the lines between professional and personal life can often blur. With the introduction of remote work and the pervasive nature of technology, employees find themselves grappling with constant connectivity, making it increasingly challenging to maintain a healthy work-life balance. In such an environment, setting boundaries at work has become paramoun...
Court ushers: What they do and how to become one
7 months ago by Daniel Stack
Excellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes to be a court usher. Court ushers play a crucial role in maintaining order and providing hospitality in and outside of the courtroom. In this blog, we will delve into the significance of court ushers, explore how you can get into this career and examine the ski...
Admin 10 years from now: Will AI and robotics help or replace admin workers?
9 months ago by Jonathan Taylor
The rapid advancement of artificial intelligence (AI) and robotics has sparked conversation around their potential to transform the workforce in various industries. One of the professions that's often in the spotlight is administrative work. Admin professionals have long been the backbone of organisations, providing crucial support and managing a wide range of tasks. H...
Contact Centre Stress Syndrome – what is it and how can you cope with it?
10 months ago by Daniel Stack
Contact centres often present a high-pressure work environment and contact agents are frequently subject to acute levels of stress. Recently recognised as a real crisis, Contact Centre Stress Syndrome presents a fast-growing, job-related problem that can significantly impact employees’ mental and physical health.It’s not a fad, a meaningless complaint or just a passing issu...
Six benefits of working in a contact centre
11 months ago by Daniel Stack
Are you looking for a rewarding career path? Contact centre jobs offer a plethora of benefits, from developing transferrable skills to flexible working. In this blog, we’ll explore six advantages of working in a contact centre and how you can get started with your successful career.No experience required: One of the common issues with finding a job, especially for school lea...
A career in finance: Where to start and where it could take you
about 1 year ago by Daniel Stack
A career in finance administration can be rewarding in many ways. Finance admins serve as the backbone of an organisation, ensuring that every financial transaction runs smoothly and efficiently. From managing budgets and invoices, to reconciling accounts and assisting with financial reporting, you will play a crucial role in maintaining the financial health of the company.I...
4 Reasons why Kindness is a Skill Advantage
over 1 year ago by Daniel Stack
Apart from being a personal virtue, research shows that kindness can offer competitive advantages for your career. Here are four reasons – beyond just being a good person – to increase your kindness.Effective leaders are likeableKindness is an important leadership trait. A growing body of research proves that empathy in leaders is a pivotal effectiveness tool in today’s glo...