INSIGHTS.
From hiring tips to market trends − we share insights that help businesses and jobseekers succeed.
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10 top tips for creating an effective LinkedIn profile
In today’s competitive job market, a strong LinkedIn profile is no longer optional; it’s essentia...
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How to write a winning profile summary for your contact centre CV
When writing a contact centre profile summary for your CV, aim to highlight your skills, experie...
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‘Difficult customers’: what are they and how to deal with them
Dealing with difficult customers is an inevitable part of working in a contact centre. While cha...
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How to connect with customers over the phone: A guide for contact centre workers
We might be living in a digital age, but customer service over the phone remains a crucial touch...
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How to nail a contact centre interview: Your ultimate guide
When people panic about a product or service, contact centre staff are often among the first to d...
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Working in administration in the NHS: A vital role
If you’re looking for a rewarding career where you can make a real difference, working in the NHS...
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Could the Guaranteed Interview Scheme open the door to your dream role?
If you’re a disabled job candidate, you might have faced challenges that non-disabled candidates ...
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Setting boundaries at work: The key to productivity and wellbeing
In the modern workplace, the lines between professional and personal life can often blur. With th...
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Court ushers: What they do and how to become one
Excellent communication, legal knowledge and patience. If you possess these skills, you may just ...
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Six benefits of working in a contact centre
Are you looking for a rewarding career path? Contact centre jobs offer a plethora of benefits, fr...
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A career in finance: Where to start and where it could take you
A career in finance administration can be rewarding in many ways. Finance admins serve as the bac...
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4 ways to cope after a setback at work
After a setback or mistake at work, at one time or another, we have all questioned our abilities...
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