Everything you need to know about working in a call centre

Are you the one people flock to when they have a problem because they know you can solve it? Do you keep your cool under pressure and enjoy helping others? Want flexibility from a role? If the answer is yes to all then you should consider working in a call centre. You’ve got the character for succeeding in the industry but what else do you need to know about this line of wor...

Starting a new job

Waiting to start a new job is daunting, the ‘newbie nerves’ may start to kick in and we don’t blame you. Just remember the hard interview process is over and you can look forward to kick-starting your new role! We put together a short video to remind you how you can fit into your new workplace and become an essential part of the team in no time. Make your first day at your n...

Handling your appraisal

There’s no better opportunity to big yourself up and to show your line manager how you’re performing at work than in an appraisal. It’s also a chance for you to talk about your future ambitions and how you can achieve them with some well thought out objectives put in place. Here’s how you can get the most out of your appraisal: Time to evaluate - Get out your job description...

Moving into management

It might seem that managing people comes naturally to some people, and to some it does. But if you find yourself wanting to be in a managerial position and not knowing where to start, don’t worry! Becoming a great manager isn’t just about managing people. There are a number of key skills needed to help you become a leader who can motivate and inspire a team to achieve succes...

Ready for a career change?

It might have come to you in a dream, or it may have been a slow burning thought which developed over time, but if you’ve thought about changing careers one thing is for sure, it’s a big decision to make. You want to make sure it’s the right decision for you, but if you’ve already thought long and hard about it then here are some tips to make your career change become a real...

How to get a promotion

Ever thought about what’s going to get you that promotion at work? Is it turning up to work on time or doing your job well? Not quite. These are just the basics of keeping your job. If a promotion is what you’re after you need to think about how much value you add in your job and whether you’re going above and beyond your call of duty. How can you make sure you are going the...

Quick guide to building up your digital skills

Developing your digital skills

From automation to web development and programming, the demand for digital skills is here to stay. Even if it’s just competence in Excel or being able to run a mail merge on Word, having a good hold on your digital skills and capabilities can really put you one step ahead of the competition. This is all well and good if you’re a bit of a tech-head and love learning to use ne...

What skills will you need in 2019?

Moving roles to take on a more fulfilling job or changing your career completely often tops the New Year’s resolutions checklist, and becomes a real focus at the beginning of the year. Your resolutions by now may have taken a bit of a back seat, but that shouldn't stop you from making that all important move in your career if that's one of the goals you set yourself this yea...