Job Description

Administration Officer
Location: HMP Norwich - Young Offender Institution (YOI) Unit
Rate: £12.21 per hour + holiday pay
Hours: Full-time, 37 hours per week (flexible hours between 7:30am and 7:00pm)
Contract: Temporary, office-based
Pay Frequency: Weekly

Are you an organised and proactive administrator looking to contribute to meaningful work in the public sector? This is your opportunity to support the important rehabilitative efforts within the Young Offender Institution (YOI) at HMP Norwich.

We're seeking a dependable and confident Administration Officer to play a key part in the day-to-day running of the unit. You'll be at the heart of a busy, people-focused team, supporting both staff and visitors, including People on Probation. This role offers a chance to make a real difference-providing structure, stability, and support in an environment where it truly matters.

What You'll Be Doing:

• Providing a wide range of administrative support across the YOI unit
• Maintaining accurate records, data entry, and correspondence management
• Welcoming and assisting visitors and People on Probation, both face-to-face and by phone
• Preparing reports and documentation using Microsoft Office
• Handling general office tasks including post, photocopying, and filing
• Supporting the wider team with operational admin functions as needed

What We're Looking For:

• Solid admin experience or strong transferable skills
• Confident communication skills and a calm, approachable manner
• High attention to detail and good organisation
• Comfortable using Microsoft Word, Excel, Teams, and databases
• A flexible, reliable attitude and willingness to support others in a team setting
• Someone who thrives in a structured environment and understands the importance of confidentiality

What You'll Get:

• £12.21 per hour, plus holiday pay and access to a pension scheme
• Weekly pay
• Flexible working hours within a structured environment
• A welcoming and supportive team
• A chance to support real change and gain valuable public sector experience

Please note: This role is office-based within a secure environment. A full vetting process will be required prior to appointment.

If you're looking for a role where your admin skills can make a real difference, we'd love to hear from you.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.