Job description
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently
Admin Officer - HMCTS Kings Lynn
Hours: 37 hours per week
Schedule: Monday to Friday, 9:00am - 5:00pm
Pay Rate: £12.36 per hour
Location: Kings Lynn
Contract Type: Temporary (with possibility of extension)
Brook Street is recruiting on behalf of our public sector client, HMCTS Kings Lynn, for a full-time Admin Officer to support the effective day-to-day running of court operations.
Staff with strong customer service skills are vital to the success of HMCTS. This role involves regular contact with members of the public, many of whom may be in difficult or stressful situations, so empathy, professionalism and clear communication are essential. You'll also liaise closely with court and tribunal staff to ensure cases are processed efficiently and accurately.
This is an excellent opportunity to gain public sector experience while contributing to important work within your local community.
Key Responsibilities:
- Preparing, managing and updating case files and court documentation
- Handling telephone, email and face-to-face enquiries in a professional and empathetic manner
- Updating internal systems and processing sensitive information accurately
- Supporting court hearings and daily court operations
- Drafting standard correspondence and reports
- General administrative duties including data entry, filing and photocopying
What We're Looking For:
- Excellent customer service and communication skills
- Strong attention to detail and good organisational ability
- Confidence using IT systems and handling data securely
- Ability to remain calm and professional when dealing with sensitive situations
- Previous administrative experience is desirable, but not essential
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
