Administration Officer

Administrative Officer - Power of Attorney Services
Location: Birmingham City Centre
Hours: Monday to Friday, 9:00am-5:00pm (37 hours per week)
Pay: £13.25 per hour
Contract: Temporary, with potential for extension
Working Arrangement: Fully onsite

Our Public Sector client in Birmingham City Centre is seeking a motivated and organised Administrative Officer to join their Power of Attorney Services team. This is an excellent opportunity to contribute to a vital service supporting vulnerable individuals and their families.

The organisation has a variety of roles across several departments, including casework, general administration (e.g., filing, post handling), quality assurance, document registration, and the contact centre contingency team. Successful candidates will be assigned to a department based on business needs and may be required to move between teams during the assignment.

Key Responsibilities

Responsibilities may include, but are not limited to:

• Preparing documents for scanning and data input, and supporting these processes directly.
• Updating case management and management information systems to maintain accurate application progress and ensure colleagues remain informed.
• Completing personal statistical reports and escalating anomalies where necessary.
• Checking documents prior to dispatch, identifying potential data breaches, and taking corrective action as directed.
• Sorting and distributing incoming post across the organisation.
• Scheduling and accurately reporting customer payments for processing by cashiers.
• Maintaining the physical filing system, including creating and organising files.
• Delivering excellent customer service by providing clear, accurate, and timely information.

Essential Skills

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong written and verbal communication skills, with confidence in telephone-based work.
• Experience in customer-facing roles.

Additional Requirements:
This position is subject to a Standard DBS check and three years of employment referencing.

If you are enthusiastic, detail-focused, and ready for a new challenge, we would love to hear from you. Please apply online.

Due to the high volume of applications, we may not be able to contact all applicants.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.