Administrative Officer

Posted 16 January 2026
Salary Up to £13.85 per hour
LocationSolihull
Job type Temporary
Discipline Public Sector
ReferenceBBBH430284_1768582710

Job description


Home Office - Meet & Greet

Job Description
Admin Officer
Location: 4 Sandford House, 41 Homer Road, Solihull, B91 3QJ
OFFICE BASED
Pay: £13.85 per/hr
Working Days/Hours: Monday to Friday, 37hr pr/w.

Shifts on a rota basis either: 8am-4pm or 9:30am-5:30pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as a Admin Officer.

List the duties of the role:

  • Managing the in and out flow of asylum customers attending their substantive interviews (between 08:00am - 17:30pm, Monday to Friday)
  • Making well informed decisions for our customers
  • Demonstrate sound interpersonal communication skills and thrive working as part of a team
  • Communicate effectively with our diverse service users, taking into account language barriers and vulnerabilities
  • Collaborate with teams, peers and senior management to drive continuous improvement and consistency across the directorate.
  • Compliance with Civil Service and Home Office values when liaising with customers and decision makers.
  • Liaising with Home Office security to build rapport and maintain close working relationships.
  • Conducting Home Office systems checks prior to each interview in line with performance and quality expectations. This is to ensure customers are supported correctly and any security concerns raised appropriately.


Opportunity to be deployed to other sites across the UK, if this is suitable to the candidate's personal situation (travel/expenses/subsistence will be provided).

Training:
No annual leave during training period. Up to 4-6 weeks.

Clearance level (to be applied for by Brook Street upon a successful application):
CTC + DBS

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.