Job description
Job ID: 428586
Pay Rate: £15.59 per hour
Location: Montague Court, 101 London Road, Croydon, Surrey, CR0 2RF
Working Arrangement: Fully office-based
Assignment End Date: 30 June 2026 (possibility of extension, not guaranteed)
About the Role
Her Majesty's Courts and Tribunals Service (HMCTS) is seeking an Administrative Officer to provide essential administrative and operational support within the courts and tribunals system. Strong administration and excellent customer service are central to the effective running of HMCTS, and this role plays a vital part in delivering high-quality public service.
HMCTS embraces Lean principles and continuous improvement, encouraging staff to use initiative within established systems and processes to improve service delivery.
Key Purpose of the Role
Administrative Officers work as part of a team to progress cases through the court or tribunal system and to support a range of court functions. The role involves using standard operating procedures (SOPs), problem-solving techniques, and established guidelines, with support from team leaders for more complex issues.
The role may involve regular contact with court and tribunal users, including members of the judiciary and legal professionals. While based at a specific office, there may be occasional requirements to work at other local HMCTS offices.
Key Responsibilities
Administration
Preparing papers and files for courts, tribunals, hearings, and meetings
Producing court and tribunal documents
General photocopying, filing, and record management
Creating and updating records on internal computer systems
Opening, sorting, and dispatching post
Booking and preparing meeting rooms and supporting training sessions
Drafting
Drafting standard letters, correspondence, minutes, notes, reports, and submissions in line with guidelines
Operations
Clerking civil and family courts, tribunals, and hearings
Assisting court users and supporting listing and rota management
Handling face-to-face, telephone, and written enquiries
Contacting relevant parties and scheduling hearings
Serving court documents, executing warrants, and collecting fines and fees (including chip and pin)
Supporting Team Information Board (TIB) meetings and contributing to problem-solving and improvement initiatives
Undertaking ad hoc duties such as Jury Bailiff Officer or Health & Safety roles
Processing Casework
Processing court orders, claims, fines, fees, and legal aid documentation
Accurately updating and resulting court files
Working to agreed workload targets for accuracy and throughput
Checking, Verifying & Information Handling
Checking documents, records, accounts, and claims for accuracy and compliance
Collecting and assembling information for reports, statistics, and returns
Preparing bundles and chasing outstanding information
Calculations & Reporting
Producing basic statistical and financial reports
Reconciling accounts, preparing invoices, and checking colleagues' work
Managing juror numbers efficiently and accurately
Communication & Customer Service
Communicating with the judiciary, court staff, legal professionals, and external agencies
Providing clear guidance on court procedures and forms
Delivering a polite, prompt, and "right first time" service to all users
Skills & Qualifications
Minimum of 5 GCSEs (A-C) or equivalent*, or NVQ Level 2 in Business Administration, or relevant administrative experience
Good IT and computer skills
Strong organisational and customer service skills
Ability to work accurately under pressure and as part of a team
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
