Administrative Officer - HM Courts & Tribunals Service (HMCTS)

Location: 2-3 Duke's Green Avenue, Feltham, TW14 0LS
Pay Rate: £14.75 per hour
Grade: Administrative Officer (AO)
Company: HM Courts & Tribunals Service
Booking Number: 426423
Contract End Date: 31/05/2026 (with potential to extend, not guaranteed)
Working Pattern: Full-time, office-based

About the Role

We are recruiting for an Administrative Officer to join HM Courts & Tribunals Service (HMCTS) at Hatton Cross, Feltham. Administrative Officers play a vital role in supporting the day-to-day operations of courts and tribunals, ensuring cases are processed efficiently and that excellent customer service is delivered to court users, the judiciary, and the public.

This is a key role within the Operational Delivery Profession, providing essential front-line services that help keep the justice system running smoothly.

Key Responsibilities

• Prepare and process court papers, case files, and legal documents.

• Support hearings and tribunals by ensuring all materials are accurate and up to date.

• Handle customer enquiries by phone, email, and face-to-face at the public counter.

• Input and maintain accurate records using HMCTS systems.

• Open and distribute post; organise meetings and prepare related documents.

• Assist with listing, scheduling, and communicating with court users and stakeholders.

• Verify and check documentation to ensure compliance and accuracy.

• Contribute to team meetings and process improvement activities.

• Provide clerical and administrative support to colleagues and managers as required.

Skills and Qualifications

• Minimum of 5 GCSEs (A-C)* or equivalent, or relevant administrative experience.

• Good IT skills and ability to use Microsoft Office applications.

• Strong organisational skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work well in a team and manage a varied workload.

Additional Information

• Contract: Until 31 May 2026 (with potential to extend, not guaranteed)

• Hours: Full-time, office-based

• Location: Hatton Cross, Feltham

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.