Administrative Officer / Call Handler

MOJ - Admin Officer/Call Handler

Admin Officer/Call Handler
Location: Southfield Rd, Loughborough, Leicestershire, LE11 2TW
HYBRID - 60% OFFICE BASED 40% WFH
Hourly rate: £12.36 per hour and goes up to £13.25 after 12 weeks
Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position until December 2026 but due to be extended pending performance and business needs.

Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer/ Call Handler. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

List the duties/ responsibilities:

• Prepare and manage court and tribunal papers, files, and documentation for hearings and meetings.
• Produce and process court/tribunal documents, standard correspondence, reports, and meeting materials.
• Maintain and update records using in-house systems, including data entry and file management.
• Provide administrative support including photocopying, filing, post handling, and organising meeting rooms and training sessions.
• Clerk civil and family courts, tribunals, and hearings, ensuring documentation is accurate and up to date.
• Assist court users and handle face-to-face, telephone, and written enquiries, delivering excellent customer service.
• Schedule hearings, contact relevant parties, serve court documents, execute warrants, and collect fines and fees.
• Process casework including court orders, claims, legal aid documentation, and financial transactions.
• Verify and check documents, records, and accounts for accuracy and compliance with procedures and regulations.
• Collect, assemble, and analyse information for reports, statistics, and operational planning.
• Support team operations, contribute to problem-solving, and assist with projects, meetings, and operational improvements.
• Communicate effectively with judiciary members, court staff, external agencies, and the public to support court procedures and decisions.

Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS

Training provided, what is their training plan and location of training:
No annual leave during training period. 7 weeks academy for training, will need to be in the office whilst training and will be hybrid after training dependent on performance, after training will be 3 days in the office and 2 at home.

Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.