Job Description

Administrator - Social Care
Location: Redhill
Hours: Full-time, office-based

About Us
Our client is a Family Services provides residential assessment and holistic family support to children, young people, and parents, particularly those with additional needs.
Situated in a beautifully renovated three-storey home in Redhill, we deliver strength-based, trauma-informed care using the award-winning Parent Assess framework. We aim to create a safe, nurturing environment to support lifelong family bonds.

Role Overview
As our Administrator, you will be essential to the smooth daily operation of the centre. You'll support our residential and assessment teams, manage communications, and ensure accurate record-keeping so that frontline staff can focus on delivering exceptional care.

Key Responsibilities

• Serve as the first point of contact: answer phones and emails, welcome families, and professionals
• Maintain internal databases, filing systems, and referral logs
• Assist with scheduling -organise appointments, team meetings, and pre-visits
• Support confidential document management (care plans, assessments, safeguarding files)
• Coordinate administrative support for residential assessments
• Liaise with external agencies: local authorities, courts, and social work professionals
• Help prepare hospitality for visiting families and children
• Order and manage office and household supplies
• Take meeting minutes and manage internal distribution of updates
• Assist with data gathering tracking vacancies, monitoring admission periods
• Demonstrate understanding of GDPR and data protection in all tasks

Person Specification
Essential Requirements:

• Proven experience in an administrative or customer-facing role
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to use database software
• Clear and compassionate communicator, both written and verbal
• Strong organisational and time-management skills
• Commitment to confidentiality and data protection
• Empathetic and professional when working with vulnerable families

Desirable Attributes:

• Experience in social care, residential services, or assessments
• Understanding of safeguarding and children's services
• Knowledge of trauma-informed and family-first care principles

Why Join our Client?

• Work in a beautifully refurbished house with a family-centred ethos
• Make a real impact supporting families during challenging transitions
• Join a close-knit team trained in the innovative Parent Assess approach
• Access flexible working arrangements and ongoing learning opportunities
• Collaborate regularly with external professionals and partner agencies

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