Job description
Bilingual French-Speaking Manager in Luxury Hospitality Contact Centre
Company Overview:
Join our prestigious team dedicated to creating unparalleled experiences in the world of luxury hospitality. We're seeking talented individuals fluent in French, with a background in hotel management or contact centres, to lead our esteemed establishment to new heights of excellence.
Position Overview:
We are currently looking for a dynamic, results-driven individual to fill the role of Manager in our luxury hotel contact centre division. The ideal candidate will possess exceptional leadership skills, a passion for delivering exceptional service, and a deep understanding of the hospitality or contact centre industry.
Responsibilities:
- Oversee day-to-day operations to ensure the highest standards of service delivery.
- Lead and inspire a team of dedicated professionals, fostering a culture of excellence and teamwork.
- Implement and maintain strategic initiatives to enhance guest/client satisfaction and loyalty.
- Drive revenue growth through innovative approaches and effective management practices.
- Develop and maintain strong relationships with guests/clients to ensure exceptional experiences.
Requirements:
- Fluent in both French and English (written and spoken).
- Proven managerial experience in luxury hospitality or contact centre environments.
- Strong leadership skills with a track record of successfully managing teams.
- Exceptional communication and interpersonal abilities.
- A passion for delivering unparalleled customer/guest experiences.
- Ability to adapt to a fast-paced, dynamic work environment.
If you are interested in applying for this role and confidentially discussing this opportunity, apply now!
