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Bilingual French-Speaking Manager Luxury Contact Centre

  • Location:

    City of London

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £33500 per annum + + Benefits

  • Contact:

    Fenchurch Street Branch

  • Contact email:

    [email protected]

  • Job ref:

    FSCSTL1_1700480590

  • Published:

    8 months ago

  • Expiry date:

    21/11/2023

  • Startdate:

    ASAP

Job Description

Bilingual French-Speaking Manager in Luxury Hospitality Contact Centre

Company Overview:

Join our prestigious team dedicated to creating unparalleled experiences in the world of luxury hospitality. We're seeking talented individuals fluent in French, with a background in hotel management or contact centres, to lead our esteemed establishment to new heights of excellence.

Position Overview:

We are currently looking for a dynamic, results-driven individual to fill the role of Manager in our luxury hotel contact centre division. The ideal candidate will possess exceptional leadership skills, a passion for delivering exceptional service, and a deep understanding of the hospitality or contact centre industry.

Responsibilities:

  • Oversee day-to-day operations to ensure the highest standards of service delivery.
  • Lead and inspire a team of dedicated professionals, fostering a culture of excellence and teamwork.
  • Implement and maintain strategic initiatives to enhance guest/client satisfaction and loyalty.
  • Drive revenue growth through innovative approaches and effective management practices.
  • Develop and maintain strong relationships with guests/clients to ensure exceptional experiences.

Requirements:

  • Fluent in both French and English (written and spoken).
  • Proven managerial experience in luxury hospitality or contact centre environments.
  • Strong leadership skills with a track record of successfully managing teams.
  • Exceptional communication and interpersonal abilities.
  • A passion for delivering unparalleled customer/guest experiences.
  • Ability to adapt to a fast-paced, dynamic work environment.

If you are interested in applying for this role and confidentially discussing this opportunity, apply now!

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