Job Description

Bilingual French-Speaking Manager in Luxury Hospitality Contact Centre

Company Overview:

Join our prestigious team dedicated to creating unparalleled experiences in the world of luxury hospitality. We're seeking talented individuals fluent in French, with a background in hotel management or contact centres, to lead our esteemed establishment to new heights of excellence.

Position Overview:

We are currently looking for a dynamic, results-driven individual to fill the role of Manager in our luxury hotel contact centre division. The ideal candidate will possess exceptional leadership skills, a passion for delivering exceptional service, and a deep understanding of the hospitality or contact centre industry.

Responsibilities:

• Oversee day-to-day operations to ensure the highest standards of service delivery.
• Lead and inspire a team of dedicated professionals, fostering a culture of excellence and teamwork.
• Implement and maintain strategic initiatives to enhance guest/client satisfaction and loyalty.
• Drive revenue growth through innovative approaches and effective management practices.
• Develop and maintain strong relationships with guests/clients to ensure exceptional experiences.

Requirements:

• Fluent in both French and English (written and spoken).
• Proven managerial experience in luxury hospitality or contact centre environments.
• Strong leadership skills with a track record of successfully managing teams.
• Exceptional communication and interpersonal abilities.
• A passion for delivering unparalleled customer/guest experiences.
• Ability to adapt to a fast-paced, dynamic work environment.

If you are interested in applying for this role and confidentially discussing this opportunity, apply now!